Terms & Conditions

About Us

"Precious" (http://precious.imaginarium.io) (hereinafter referred as “Imaginarium Precious”) is the brand owned and operated by Imaginarium (India) Private Limited, a company established and registered in India having its registered office at 7th Floor, The Great Oasis, D-13, Road No 21, MIDC, Andheri (E), Mumbai 400093, Maharashtra, India.

It is world's No. 1 brand for on-demand, small batch, customized metal wearables and collectibles manufacturing. It aims to empower individual designers to create their own brand, and plug in to large retailers who seek to optimise business through digital inventory and outsourced flexible manufacturing in the largest range of materials and post processes.

Terms of Use

Your usage of the Site http://precious.imaginarium.io (hereinafter referred as “the Site”) is subject to your compliance with the terms and conditions as set forth below. If you do not agree to accept these Terms of Use, you shall not be permitted to use The Site.

The Site (http://precious.imaginarium.io) may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting of the modified version on the Site without prior intimation to the users. Your continued use of the Site shall be deemed to your conclusive acceptance of the modified terms and conditions. However, contracts concluded on the basis of previous terms and conditions shall remain unaffected, but you have to prove the terms which are applicable.

Orders once placed by you, are accepted and all contracts are made subject to these terms and conditions which shall prevail and be effective notwithstanding any variations or additions contained in any order or other document submitted by you. No modification of these terms shall be binding upon Imaginarium Precious or any of its subsidiaries or affiliated companies unless made in writing by an authorized representative of Imaginarium Precious.

The Site is available only in English and an order can be placed only in English.

Usage of the Service

Imaginarium Precious offers the service of converting your owned 3D printable designs into manufactured products. Since you are using services provided by us, it means that you are of legal age to make a binding contract. In case you choose to work with our services using an account, it will be protected by a password.

You are responsible for maintaining the confidentiality of your account password, and you are responsible for all actions that are done under your account. You will immediately inform Imaginarium Precious through email or submitting a contact-us form, in case of any unauthorized use of your account. Imaginarium Precious will not be liable for any loss or damage, arising from your failure to protect your account and/or your password.

It is to be further noted that the user of an account is permitted to create multiple sub-accounts to be operated by its designers or personnel under the main principal account for placing an order with Imaginarium Precious for different 3D printable designs. Such order shall form a part of the principal account and any changes or modifications or alterations made in the sub-accounts shall be an act of the principal account user. All rights and liabilities of using the principal account shall be applicable to the sub-account also. However, any liability or failure to comply with any terms and conditions while placing an order or maintaining any confidentiality of information with Imaginarium Precious by the sub-account holder, the principal account holder shall be liable for actions on its behalf.

The parent account holder shall be solely responsible for:

  • providing true, accurate, current and complete information about itself as prompted by the Site; and
  • maintaining and promptly updating account information to maintain its accuracy, currency and completeness.

Privacy Policy

When you use any of our services on the Site, this Privacy Policy helps you to understand how we collect data, how we protect it, why we collect it, and what we do with it. This is important in order to provide you with the best of our services and also to provide you ease while placing an order on our Site. We hope that you will take time to read this policy carefully provided at https://precious.imaginarium.io/privacy_policy/ in order to protect the information shared by you.

Pricing & Payment

All prices are subject to change, at any time and without prior notice. Imaginarium Precious reserves the right to change prices without prior notice at any time. All applicable taxes are included in the final price shown on the Site in checkout stage.

We use PayU payment gateway for our online payment system. It is a smooth and seamless system, which gives a customer various payment options.

Imaginarium Precious may offer Credit Limit and Credit Period to its privileged customers while placing an order on its website. The quantum of such credit limit and period to be offered to the privileged customer shall be decided by Imaginarium Precious on considering the various factors such as frequency and quantum of placement of orders by the customer with Imaginarium Precious, longevity of customer–company relationship, trustworthiness of the customer, etc. Different credit limit and period shall be offered to different privileged customers depending on the factors, as may be considered by Imaginarium Precious.

Cancellation / Return / Refund / Replacement

Imaginarium Precious offers services for manufacturing of 3D designs. As the products are made immediately on the basis of the specifications present within the 3D design file, given by the customer/user, there is no right to return/refund or possibility for cancelling the order in any circumstances. As the customer has worked closely with the Imaginarium Precious to do the necessary enhancements to the design, it is understood that the customer is aware of the end product he can expect.

If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person and contact our customer support mentioning your Order ID. In case the product delivered is defective, you may intimate us within 24 hours from the time of delivery of the product. Imaginarium Precious shall attempt to repair the product however; if the defect is not repairable, a brand new replacement will be dispatched to you with no additional cost, as it may deem fit. Please make sure that the original product tag and packing is intact when you send us the product back. Shipping charges for replacement will be borne by us in such cases. Returned products must be in the original box and/or packaging.

The customer/user may intimate Imaginarium Precious, if the product delivered is found with a manufacturing defect. Imaginarium Precious reserves full right to determine and confirm whether the defect is a manufacturing defect or not. Post written confirmation of such a manufacturing defect in the Product from Imaginarium Precious, the customer shall be entitled to a refund of that Product, and the same shall be processed within 7-10 working days. Refund will be processed via the same mode of payment used for purchasing the Product.

No complaints or grievances with respect to the end product delivered shall be entertained after the expiration of 24 hours from the time of delivery.

Shipment

Shipping time is confirmed once the order is placed.

The customer will receive tracking details via email and/or on his/her mobile number and he/she may contact us for anything related to tracking details.

It takes usually 1-3 Business days to get the order delivered after dispatched. However, due to unforeseen event or delay in availability of resources for manufacturing of end product, the shipment time may get delayed.

Delivery

Imaginarium Precious will aim to deliver Products in accordance with the customer’s order. The customer’s delivery options, and the prices for them, will be notified to the customer at the time of order.

Delivery will be made to the address as entered by the customer. Imaginarium Precious does not take any guarantee of delivery in case incorrect or incomplete address is provided by the customer.

Times and dates for delivery quoted by Imaginarium Precious is approximate only and we shall not be liable for the consequences of any delay in delivery.

If any delivery is late, the customer may notify Imaginarium Precious on the below mentioned email address or telephone number, and we will endeavour to ascertain if the product has been delivered on the expected delivery time to the customer.

In exceptional cases like earthquake, flood, war or any other act of God, which are uncontrollable, are excluded from the purview of the aforesaid delivery time. The delivery time of the product during such events is uncertain.

For any queries, customer can contact Imaginarium Precious Team at precious@imaginarium.io or on +91-22-6738 010.

Indemnification

The user shall defend, indemnify, and hold us, our affiliates, vendors, and each of our and their respective employees, contractors, directors, suppliers and representatives harmless from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to the use or misuse of, or access to, the Services, content, or otherwise from the User Uploaded/Generated 3D Models, violation of Terms and Conditions, or infringement by the user, or any third party using their Account or identity in the Services, of any intellectual property or other right, claim or action, including but not limited to personal injury or property damage of any person or entity.

Imaginarium Precious reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the user, in such event the user will assist and co-operate with us in asserting any available defenses.

Limitation of Liability

In no event shall we, nor our directors, employees, agents, partners, or suppliers, be liable under any contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the services:

  • for any loss of income, loss of profits, loss of contracts, loss of data, cost of procurement of substitute goods or services, or for any indirect, incidental, exemplary, special, punitive, compensatory or consequential loss or damage of any kind (howsoever arising);or
  • for any bugs, viruses, trojan or the like (regardless of the source of origination).

Applicable Law

These Terms and Conditions and the use of Services shall be governed by the laws of India without regard to the conflicts of law principles thereof that would apply the law of any jurisdiction other than India. You agree that any and all disputes arising from or relating to the subject matter of these Terms and Conditions, including disputes relating to the validity thereof, and any disputes related to the use of the Services, shall be governed by the exclusive jurisdiction of the courts located at Mumbai, India.

Warranty

Since the 3D designs are customized products, manufactured by Imaginarium Precious on the basis of the specifications provided by the customers/users, Imaginarium Precious provides no warranty or after service for repair and/or maintenances of such product. The customer shall be solely responsible for functionality and operation of such customized products.

Disclaimer

The information specified on http://precious.imaginarium.io is only intended for general information purposes.

Due to the changing nature of laws and regulations and the intrinsic risks of electronic communication, there may be delays, defects or other inconsistencies in the information provided on this website.The information provided on this website may not be considered as legal or other professional advice. Accordingly no actions should be taken based on this information without prior expert advice.

Imaginarium makes no warranties, representations or undertakings about:

  • any of the content of this website (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content); or
  • any content of any other website referred to or accessed by hypertext links or otherwise through this website ('Third Party Site').

Imaginarium Precious does not endorse or approve the content of any Third Party Site, nor will it incur any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous)

In no event,Imaginarium Precious will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the Site up and running smoothly. However, Imaginarium Precious takes no responsibility for, and will not be liable for, the Site being temporarily unavailable due to technical issues beyond our control.

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